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    Terms of Service

    Last updated: 13 October 2026

    These Terms apply in the United Kingdom. For the United States, the additional terms in United States: Additional Terms also apply.

    Welcome to Prizely

    These Terms of Service ("Terms") govern your use of the Prizely platform, website, and mobile application (collectively, the "Services"). By accessing or using Prizely, you agree to be bound by these Terms. Please read them carefully before using our Services.

    Prizely is operated by Prizely Ltd, registered in England and Wales, and proudly supported by Imperial College London Enterprise Lab. All operations comply with applicable UK law and regulations.

    Official Prize Pool Rules (Sweepstakes / Contest Rules)

    These Official Rules govern every promotional prize draw, contest, sweepstakes and Prize Pool (each a "Prize Pool") made available through the Prizely platform, website and mobile application. They are available to all users at all times within the app and on prizelyapp.com/terms.

    Apple Disclaimer (App Store Guideline 5.3.2)

    Apple Inc. is not a sponsor of, and is not involved in any way with, any Prize Pool, contest, sweepstakes, promotion or prize draw offered through the Prizely app. Apple does not endorse, administer, fund, operate, judge, draw, award or in any other way participate in any Prizely Prize Pool. Apple has no responsibility or liability of any kind in connection with any Prize Pool, including (without limitation) the conduct of any draw, the selection of any winner, the delivery of any prize, or any tax, regulatory or legal consequences arising from participation. Any questions, comments, complaints or claims regarding a Prize Pool must be directed to Prizely Ltd at support@prizelyapp.com and not to Apple.

    Google Disclaimer

    Google LLC is likewise not a sponsor of, and is not involved in any way with, any Prize Pool, contest or sweepstakes offered through the Prizely app, and has no responsibility or liability in connection with any Prize Pool.

    1. Promoter

    All Prize Pools are funded, administered and promoted solely by Prizely Ltd, a company registered in England and Wales (the "Promoter"). Every prize is funded entirely by Prizely, never by customers or any third party; partner venues and brands take part for a service fee and do not fund any prize. Prizely Ltd is solely responsible for the operation of every Prize Pool.

    2. Free to Enter

    Entry is free: there is no cost to enter a Prize Pool, tickets cannot be bought, and no venue or organisation charges customers for taking part. Customers pay only for their usual purchases at the venue's regular prices, exactly as they would without Prizely; that ordinary purchase is what earns the points that convert into free entries. All Prize Pools are free promotional prize draws under UK law. Entry is open to registered Prizely users aged 18 or over who are physically present at the participating venue when they make the qualifying purchase. There is no residency requirement. Employees of Prizely Ltd, the participating venue, and their immediate families are not eligible to win.

    3. How to Enter

    Eligible users may earn Local Points (LP) at a participating venue, by scanning the venue's Prizely QR code or entering the code printed beneath it, or by selecting the venue in the app (Home screen or Find prize draws near me), and uploading proof of a qualifying purchase there. Entrants must be at the venue: the app verifies that the entrant is within the venue's check-in distance, about 80 metres for most venues, or via free promotional Local Points credited by Prizely. Users may then burn LP to receive one or more numbered ticket entries into an active Prize Pool. Each ticket carries an equal chance of winning. Full step-by-step instructions are available in the in-app Help Centre and on prizelyapp.com/support.

    4. Prizes

    Prizes are cash amounts denominated in GBP (£), funded entirely by Prizely and unlocked by participant activity. The current prize value of each Prize Pool is displayed in the app at all times. Prizes are non-transferable and there is no cash alternative beyond the cash prize itself. Winners must complete the verification steps (phone and identity document) within 7 days of the winner notification; if verification is not completed in that window the prize is forfeited and may, at Prizely's discretion, be awarded to a replacement winner, rolled into future prize pools or donated to a charitable cause. Prizes are paid to the winner's PayPal account or, where the winner adds and verifies one, to a UK bank account in the winner's own name.

    5. Winner Selection & Notification

    Winners are selected by a draw recorded on Prizely's public transparency ledger, built on exclusive Prizely technology, on which every ticket entry, draw and payout is recorded so that anyone can verify a draw without anyone's identity being exposed (see prizelyapp.com/transparency). Each Prize Pool uses one of two draw methods, agreed with the Organiser and shown on the Prize Pool's page: a Random Draw, in which one winning ticket is selected at random with every ticket having an equal chance, or a Lucky Number draw, in which each ticket carries a six-digit number chosen by the entrant and a ticket wins when its number matches the drawn number (if no ticket matches, the Prize Pool continues to the next round and existing tickets remain valid). The same transparency and rules apply to both. The draw is conducted automatically by Prizely Ltd at the published draw date or when the Prize Pool reaches its target. Winners are notified in the app, by email and by SMS within 7 days of the draw. Winners may be required to provide proof of identity, age, age and identity, and the original receipt(s) used to earn the underlying Local Points before any prize is paid.

    6. Governing Law

    These Official Rules and any dispute arising out of any Prize Pool are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

    7. Availability of Rules

    These Official Rules are made available to all users at all times in full at prizelyapp.com/terms (with the Privacy Policy at prizelyapp.com/privacy), summarised in the Help Center inside the Prizely mobile app, which links here. A copy can also be requested at any time from support@prizelyapp.com.

    1. What Prizely Is

    Prizely is a transparent draw technology platform that lets businesses and organisations run free, publicly verifiable, privacy-preserving prize draws for their customers. It is not a gambling platform, betting service or lottery operator.

    Here is how Prizely works:

    • •Partner venues and brands ("Organisers") take part for a service fee; every prize is funded entirely by Prizely Ltd
    • •Customers who make genuine, in-person purchases at participating venues earn draw entries at no cost
    • •Draw entries are allocated based on verified purchase amounts, customers earn Local Points (LP) which convert to prize draw tickets
    • •Prize draws are conducted fairly and transparently, with results recorded on Prizely's public transparency ledger, built on exclusive Prizely technology, on which every ticket entry, draw and payout is recorded so that anyone can verify a draw without anyone's identity being exposed (see prizelyapp.com/transparency)
    • •Winners receive cash prizes paid to their PayPal account or their verified UK bank account

    Customers never pay any fee, stake, subscription, or consideration of any kind to Prizely or to enter any prize draw. Every prize pool is funded entirely by Prizely Ltd, never by customers or any third party. Prizely operates as a marketing technology platform connecting venues with their customers.

    Prizely has engaged directly with relevant UK regulatory bodies regarding this business model. We have commissioned formal legal review from specialist UK law firms to ensure our platform operates fully within applicable UK laws and regulations. We are committed to maintaining full legal compliance at all times.

    2. Eligibility

    To use Prizely as a customer, you must:

    • •Be at least 18 years of age
    • •Hold a valid PayPal account or bank account in your own name (required for prize withdrawals)
    • •Have the legal capacity to enter into binding contracts under the laws of your country of residence
    • •Provide accurate, complete, and truthful registration information
    • •Be physically present at the participating venue when you make the qualifying purchase (there is no residency requirement)

    International Users

    Prizely venues are currently in the United Kingdom. Anyone aged 18 or over who is at a participating venue may enter its prize draw, wherever they live. New countries will be added step by step so that businesses and organisations elsewhere can offer Prizely to their customers. Prizes are paid in the currency of the venue's country and credited to a balance in that currency; each currency is withdrawn separately, to a PayPal account in your own name or to a verified bank account in your own name held in that currency, and Prizely never converts between currencies. Tax obligations arising from prize winnings are your sole responsibility.

    Employees, directors, agents, and immediate family members of Prizely Ltd and partner venues are excluded from participating in prize draws at their own venues.

    3. Account Registration and Security

    When you create a Prizely account, you agree to:

    • •Provide your real full name, a valid email address, and accurate personal information
    • •Create only one account per person, multiple accounts are strictly prohibited
    • •Maintain the security of your login credentials and not share your account with others
    • •Notify us immediately at support@prizelyapp.com if you suspect unauthorised access to your account

    Prizely reserves the right to verify your identity at any time, including requesting government-issued photo ID. We reserve the right to suspend or terminate accounts where we have reasonable grounds to believe that false information has been provided or our Terms have been violated.

    4. Receipt Integrity and Purchase Verification

    This section is critical to maintaining the fairness and integrity of our platform.

    The Three-Person Rule

    The person who makes the qualifying purchase at a partner venue, the person whose bank account is used to pay for that purchase, and the person using the Prizely application to upload the receipt and claim points must be the same individual. Prizely's prize draw entries are earned rewards for a customer's own genuine spending at a partner venue.

    Specifically, you confirm by using our platform that:

    • •The receipt you upload reflects a real, in-person purchase that you personally made and paid for at a partner venue
    • •The bank account or payment method used for the purchase belongs to you
    • •The purchase amount you enter matches the amount on your receipt exactly
    • •You are physically present at the partner venue at the time of scanning the QR code

    Where a draw entry is earned using a receipt paid for by a different person (for example, where one person pays for a group and another person uploads the receipt), Prizely reserves the right, at its sole discretion, to determine who is entitled to any prize winnings arising from that entry. In cases of dispute, Prizely's decision is final, subject to our complaints process.

    Use of receipt information. By uploading a receipt, you allow Prizely to use the information on it as described in our Privacy Policy: to verify your purchase, to improve our services, to produce de-identified insights, and to share it only as that policy allows.

    5. Prohibited Conduct

    The following conduct is strictly prohibited and may result in immediate account suspension, prize forfeiture, and referral to law enforcement authorities:

    • •Submitting false, edited, duplicated, or fabricated receipts
    • •Creating multiple accounts (one account per person is permitted)
    • •Sharing, selling, or transferring your account to another person
    • •Attempting to manipulate, reverse-engineer, or defraud the prize draw allocation system
    • •Colluding with Organiser staff to generate fraudulent QR scan redemptions
    • •Using automated tools, bots, or scripts to interact with our platform
    • •Using our platform for money laundering, fraud, or any other illegal activity
    • •Uploading false or fraudulent identity documents
    • •Providing bank account details that do not belong to you

    Submitting fake receipts is fraud. Prizely takes receipt integrity extremely seriously and will report suspected fraudulent activity to the relevant authorities, including Action Fraud (UK's national fraud reporting centre). Prizely reserves the right to suspend or permanently ban any account where we have reasonable grounds to suspect a violation of these rules, without prior notice and without liability to the account holder.

    6. Prize Draws

    6.1 How You Earn Draw Entries

    When you make a qualifying purchase at a participating venue and scan the venue's QR code using the Prizely app, you earn Local Points (LP) based on your verified purchase amount (1 LP per £1 spent). Local Points convert to prize draw tickets (10 LP = 1 ticket). Tickets are entered into that venue's active Prize Pot.

    6.2 Prize Pool Funding

    All Prize Pool funds are provided entirely by Prizely Ltd. Customers make no financial contribution to prize pools, and no venue, brand or other third party funds any prize; partner venues pay Prizely a service fee for running draws at their premises. Prize pools have both a "total amount" (the full pool committed by Prizely for that draw) and an "unlocked amount" (the portion available to be won at the time of draw, based on verified customer redemptions).

    6.3 Draw Conduct

    Draws are conducted fairly and recorded on Prizely's public transparency ledger, built on exclusive Prizely technology, on which every ticket entry, draw and payout is recorded so that anyone can verify a draw without anyone's identity being exposed (see prizelyapp.com/transparency). Draw timing is set by the Organiser when creating the Prize Pot. All draws and results are publicly verifiable.

    Each Prize Pool uses one of two draw methods, agreed with the Organiser and shown on the Prize Pool's page: a Random Draw, in which one winning ticket is selected at random with every ticket having an equal chance, or a Lucky Number draw, in which each ticket carries a six-digit number chosen by the entrant and a ticket wins when its number matches the drawn number (if no ticket matches, the Prize Pool continues to the next round and existing tickets remain valid). The same transparency and rules apply to both.

    6.4 Winner Selection and Notification

    Winners are identified by matching the winning draw ticket to the account holder. Winners will be notified in the app, by email and by SMS using the contact details on their registered account. It is your responsibility to ensure your contact details are kept up to date.

    6.5 Prize Claims and Identity Verification

    To claim a cash prize, winners must:

    • •Have a verified phone number on their Prizely account
    • •Submit a valid government-issued photo ID (passport, UK or EU driving licence, or EU national identity card) for identity verification (KYC)
    • •Withdraw to a PayPal account in their own name, or to a UK bank account (direct bank transfers require the bank account to be verified first; PayPal withdrawals do not require a bank account)

    Winners must complete all verification steps within 7 days of the winner notification to claim their prize. If verification is not completed in that window, Prizely automatically selects a replacement winner and the original prize is forfeited. Prizely sends reminder messages during the claim window. Withdrawal requests are reviewed within 2 to 3 business days. Forfeited prizes may, at Prizely's discretion, be awarded to a replacement winner, rolled into future prize pools or donated to a charitable cause.

    6.6 Minimum Withdrawal

    The minimum withdrawal is £10, whether paid by bank transfer or PayPal. Balances below £10 remain in your Prizely account until the threshold is reached.

    6.7 Tax Obligations

    Prizes are paid in the currency of the venue's country and credited to a balance in that currency. Prize winnings may be subject to taxation in your country of residence, and you are responsible for any tax due there. Prizes from free prize draws are generally not subject to UK income tax, but you are responsible for understanding and meeting any tax obligations that apply to you. Prizely does not provide tax advice.

    6.8 Social Media LIVE Prize Draws (TikTok, Instagram, YouTube)

    From time to time Prizely runs free prize draws during live streams on TikTok LIVE, Instagram Live and YouTube Live (each a "LIVE Draw"). These rules apply to every LIVE Draw in addition to the Official Rules above. The prize amount, the entry window and the draw date are set per event and are announced on screen and verbally during the stream. Where these rules and the on-screen announcement differ on the prize amount, entry window or draw date, the announcement for that event applies.

    • •Promoter and funding. Every LIVE Draw is promoted, administered and funded entirely by Prizely Ltd. No venue, brand, platform or other third party funds any prize.
    • •Free to enter, nothing to buy. No purchase, LIVE gift, coin, subscription, Fan Club membership or payment of any kind is required to enter or to win, and none of them improves your chances. Gifts sent during a stream are voluntary support for the channel and have no effect on entries, ticket numbers or the draw. Following, liking, sharing or subscribing may be invited but is never a condition of entry.
    • •Who can enter. Residents of the United Kingdom aged 18 or over, except employees of Prizely Ltd and their immediate families. One entry per person per LIVE Draw. Entries from duplicate accounts, bots, automation or anyone breaching the host platform's community guidelines are void.
    • •How to enter. Follow the entry instruction shown on screen for that event, normally commenting or sending the announced keyword by direct message to the official Prizely account on that platform. Prizely replies with a unique ticket number by direct message during the stream. That ticket number is your entry; please keep it. Messages sent after the announced entry window closes do not receive a ticket.
    • •How the winner is chosen. At the announced draw date and time Prizely selects the winning ticket number by random draw from all valid ticket numbers issued for that event. The draw may be shown live or recorded. Prizely's decision on the validity of an entry and on the result is final.
    • •Notification and claiming the prize. The winning ticket number and the winner's platform handle are announced on stream, and the winner is notified by direct message within 7 days of the draw. To claim, the winner must hold or create a Prizely account and complete the phone and identity verification in section 6.5 within 7 days of the notification. The prize is credited to the winner's Prizely balance and paid under sections 6.5 and 6.6. If the winner does not complete verification in that window, Prizely selects a replacement winner from the remaining valid ticket numbers.
    • •Prize and date per event. The prize is a cash amount in GBP announced for that event. If a stream is interrupted or the platform is unavailable, Prizely may hold the draw at the next announced opportunity and will announce the new time on the same account.
    • •Your details. Your platform handle and direct messages are used only to run the draw, issue your ticket number and pay the prize, and are handled under our Privacy Policy. Winners may ask us not to publish anything beyond the winning ticket number and platform handle.
    • •The platforms are not involved. TikTok, Instagram, Meta, YouTube and Google are not sponsors of, and are not involved in, any LIVE Draw. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Meta, and each entrant releases Instagram and Meta from any liability in connection with it. YouTube is not a sponsor of, and is not associated with, any LIVE Draw, and entries must comply with the YouTube Community Guidelines. TikTok LIVE gifts and coins are never an entry method. Entries that breach a platform's rules are disqualified.

    7. Identity Verification (KYC)

    To protect the integrity of our platform and comply with anti-money laundering (AML) regulations, Prizely requires identity verification before processing any prize withdrawal.

    You will be asked to submit a clear photo of one of the following documents:

    • •A valid passport (any nationality)
    • •A UK or EU driving licence
    • •A European Union national identity card

    Identity documents are reviewed by authorised Prizely staff and stored securely in a private, encrypted system. They are not shared with third parties except as required by law. KYC review typically takes 1-2 business days. You will be notified of the outcome via the app.

    Providing false or fraudulent identity documents is a criminal offence under the Identity Documents Act 2010 and will result in immediate account termination and referral to the relevant authorities.

    8. For Organisers (Partner Venues)

    Businesses joining Prizely as Organisers agree to:

    • •Provide accurate and verifiable business information, including valid trading licences and relevant insurance
    • •Pay the agreed Prizely service fee from legitimate marketing budgets; Organisers do not fund prizes
    • •Ensure QR codes are only redeemed for genuine, in-person customer purchases
    • •Not collude with customers or staff to generate fraudulent redemptions
    • •Comply with all applicable UK laws, including food safety, licensing, and business regulations
    • •Honour the prize draw terms communicated to customers through the Prizely platform
    • •Accept Prizely's right to audit redemption records and suspend Organiser accounts where fraud is suspected

    Organiser-specific terms are detailed in the Prizely Organiser Agreement, which all venues must sign before activation on the platform.

    9. Intellectual Property

    All content, software, design, trademarks, and technology on the Prizely platform (including the Prizely name, logo, and application) are owned by or licensed to Prizely Ltd and are protected by UK and international intellectual property laws.

    You may not copy, reproduce, distribute, modify, or create derivative works from any Prizely content without our express prior written consent. Your personal draw entries, transaction history, and points balance remain your own, but the underlying platform infrastructure and software belong to Prizely Ltd.

    9.1 Venue Information and Photos

    Some venue details and photos shown on Prizely, such as a venue's name, address and picture, come from third-party sources, including Google Maps. These photos belong to their authors, are shown only to help you recognise a venue, and their original source and author can be seen on Google Maps. A venue shown on Prizely is not a Prizely partner and does not endorse Prizely unless it is marked as a partner. To ask for a photo to be removed, email support@prizelyapp.com.

    10. Account Suspension and Termination

    You may also deactivate your account from Profile settings: your points, tickets and history are kept and your profile becomes private until you sign in again and reactivate. Prizely reserves the right to suspend, restrict, or permanently terminate your account, and to forfeit any prize winnings, where we have reasonable grounds to believe that you have:

    • •Violated these Terms of Service
    • •Submitted false, fraudulent, or duplicated receipts
    • •Created multiple accounts
    • •Provided false identity or bank account information
    • •Engaged in any conduct that we determine to be harmful to other users, Organisers, or the platform
    • •Attempted to manipulate the prize draw system

    We will attempt to notify you of a suspension by email where it is safe to do so. You may appeal a suspension decision by contacting support@prizelyapp.com within 30 days. Prizely's decision following an appeal review is final.

    You may close your account at any time by contacting support@prizelyapp.com or using the Delete Account option in the app. Upon account deletion, your personal data will be handled in accordance with our Privacy Policy.

    11. App Store and Platform Compliance

    The Prizely mobile application is distributed via the Apple App Store and Google Play Store. Your use of the app is also subject to the terms of the respective platform through which you downloaded it:

    • •Apple App Store Terms of Service (apple.com/legal/internet-services/itunes)
    • •Google Play Terms of Service (play.google.com/about/play-terms)

    In the event of any conflict between these Terms and the applicable platform terms regarding app distribution, the platform terms will govern solely with respect to your relationship with Apple or Google. All other matters are governed by these Terms.

    11.1 Apple-Specific Acknowledgments

    If you downloaded the Prizely app from the Apple App Store, you acknowledge and agree that:

    • •These Terms are between you and Prizely Ltd only, and not with Apple Inc. ("Apple"). Apple is not responsible for the Prizely app or its content.
    • •Apple has no obligation to provide any maintenance, support, warranty, or other services for the Prizely app.
    • •In the event of any failure of the app to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the app.
    • •Apple is not responsible for addressing any claims by you or any third party relating to the app, including product liability claims, consumer protection claims, intellectual property claims, or any claim that the app fails to conform to any legal or regulatory requirement.
    • •In the event of any third-party claim that the app or your use of it infringes a third party's intellectual property rights, Prizely Ltd, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
    • •Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the app, and Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
    • •You represent and warrant that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and you are not on any US Government list of prohibited or restricted parties.

    11.2 Google Play-Specific Acknowledgments

    If you downloaded the Prizely app from Google Play, you acknowledge and agree that:

    • •These Terms are between you and Prizely Ltd only, and not with Google LLC ("Google"). Google is not responsible for the Prizely app or its content.
    • •Google has no obligation to provide maintenance, support, or warranty for the Prizely app.
    • •Google is not responsible for addressing any claims relating to the Prizely app.

    12. Account Deletion

    You may delete your Prizely account at any time by using the "Delete Account" option available in your Profile settings within the app, or by emailing support@prizelyapp.com.

    Upon account deletion:

    • •Your account will be permanently deactivated and you will no longer be able to access it
    • •Any remaining points and unclaimed prize balance will be forfeited
    • •Any tickets you hold in prize draws that have not yet taken place are withdrawn from those draws
    • •Personal data will be handled as described in our Privacy Policy, including retention of records required by UK law
    • •Account deletion is permanent and cannot be reversed, you would need to create a new account to use Prizely again. The same email address cannot be reused without a review by our team

    We recommend withdrawing any available prize balance (PayPal or verified bank account) before deleting your account. Signing up again with the same email address after deletion requires a review by Prizely before the new account is approved.

    13. No In-App Purchases or Subscriptions

    The Prizely customer app is entirely free to use. There are no in-app purchases, subscriptions, premium tiers, or any form of payment required from customers to use the app or participate in prize draws.

    Prize pools are funded exclusively by Prizely Ltd. Customers never pay any fee, subscription, or consideration to Prizely at any time.

    14. Transparency Ledger, Digital Assets & Points Disclaimer

    Prizely records all prize draw outcomes, fund movements and platform financial events on Prizely's public transparency ledger, built on exclusive Prizely technology, on which every ticket entry, draw and payout is recorded so that anyone can verify a draw without anyone's identity being exposed (see prizelyapp.com/transparency), solely for transparency and audit trail purposes.

    Important: Prizely is not a cryptocurrency exchange, digital asset trading platform, virtual asset service provider (VASP), or financial services provider of any kind. Prizely does not fall within the regulatory perimeter of the Financial Conduct Authority (FCA) for crypto-asset activities.

    By using our Services, you acknowledge and agree that:

    • •Prizely does not issue, sell, buy, exchange, trade, broker, or otherwise deal in any cryptocurrency, token, coin, NFT, or digital asset of any kind
    • •Users cannot purchase, sell, send, receive, transfer, swap, stake, mine, or trade any form of cryptocurrency or digital asset through the Prizely platform
    • •The wallet addresses and blockchain records used by Prizely are internal system identifiers used exclusively for transparency verification, they do not represent ownership of any cryptocurrency, token, or tradeable digital asset
    • •No blockchain record, wallet address, or ledger entry on Prizely confers any financial value, ownership right, or entitlement to any digital or crypto asset

    14.1 Points System Disclaimer

    Points are earned at a venue and can be converted only into tickets for that venue's prize draw while it has an active draw. Points are internal promotional metrics used solely within the Prizely platform for marketing and customer engagement purposes. By using our Services, you acknowledge and agree that:

    • •Points have no monetary value, cash equivalent, or market value whatsoever
    • •Points cannot be purchased, sold, exchanged, transferred, gifted, or traded, whether between users, to third parties, or on any external marketplace
    • •Points cannot be redeemed for cash, cryptocurrency, gift cards, or any form of consideration outside the Prizely platform
    • •Points are non-transferable and are tied exclusively to your individual Prizely account
    • •Points serve only as a mechanism for earning free prize draw entries at participating venues and tracking promotional engagement
    • •Prizely reserves the right to adjust, expire, or modify the points system at any time, with reasonable notice to users
    • •Upon account deletion or termination, all accumulated points are permanently forfeited with no compensation

    This section is provided to ensure full transparency and compliance with Apple App Store Review Guidelines, Google Play Developer Programme Policies, and applicable UK financial regulations including the Financial Services and Markets Act 2000 (FSMA) and the FCA's crypto-asset regulatory framework.

    15. Indemnification

    You agree to indemnify, defend, and hold harmless Prizely Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your submission of fraudulent receipts, false identity documents, or inaccurate information; or (e) your infringement of any third party's rights.

    16. Force Majeure

    Prizely shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, power failures, internet or telecommunications outages, cyberattacks, industrial disputes, or disruptions to third-party services upon which our platform relies.

    17. Disclaimer and Limitation of Liability

    Prizely's services are provided "as is" and "as available". We make no warranties, express or implied, regarding uninterrupted access, error-free operation, or the accuracy of draw-related information.

    To the fullest extent permitted by applicable law, Prizely's total liability to you for any claim arising from these Terms or your use of our Services shall not exceed the total value of prizes credited to your Prizely account in the 12 months preceding the claim.

    Prizely is not liable for:

    • •Technical failures beyond our reasonable control
    • •Losses arising from your failure to claim a prize within the specified period
    • •Tax liabilities arising from prize winnings
    • •Decisions made in good faith to suspend accounts suspected of fraud

    Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by UK law.

    18. UK Legal Compliance and Governing Law

    Prizely operates in full compliance with all applicable UK laws and regulations, including:

    • •Consumer Rights Act 2015
    • •Consumer Protection from Unfair Trading Regulations 2008
    • •UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
    • •Electronic Commerce (EC Directive) Regulations 2002
    • •Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017
    • •Proceeds of Crime Act 2002
    • •Identity Documents Act 2010
    • •Payment Services Regulations 2017

    These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

    18A. United States: Additional Terms

    These additional terms apply to Prize Pools at participating venues in the United States and to users there. Where they differ from the terms above, these take priority. The full United States rules are at prizelyapp.com/rules#us.

    Sweepstakes. All Prize Pools are free promotional sweepstakes. No purchase is necessary to enter or win: a free entry without a purchase is available at every participating venue, as the Official Rules describe. Every ticket has the same chance of winning. Void where prohibited.

    Eligibility. Entry is open to registered Prizely users who are 18 or older, or the age of majority in the state where the venue is located if higher. There is no residency requirement.

    Points and prizes. You earn 1 point for every $1 on a receipt from a participating venue, and every 10 points give one ticket. A free entry without a purchase is also available, as the United States rules describe. Prizes are cash in US dollars.

    Withdrawals. Withdraw to a PayPal account in their own name, or to a US bank account by ACH (direct bank transfers require the bank account to be verified first; PayPal withdrawals do not require a bank account). The minimum withdrawal is $10. Identity verification accepts US passport, state driver's licence or state identity card, or a passport.

    Taxes. Prize winnings may be taxable income, and you are responsible for any taxes on them. Prizely may ask for a Form W-9 and will issue tax forms where the law requires. Prizely does not provide tax advice.

    Compliance. Prizely complies with applicable US federal and state consumer protection, sweepstakes and privacy laws, including:

    • •Federal Trade Commission Act, section 5 (unfair or deceptive acts or practices)
    • •State sweepstakes and prize promotion laws, including registration and bonding where required
    • •CAN-SPAM Act (commercial email)
    • •Telephone Consumer Protection Act (text messages)
    • •California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other state privacy laws where they apply

    Governing law. For users in the United States, these Terms are governed by the laws of the State of Delaware.

    Complaints. Contact us first at support@prizelyapp.com. You may also contact:

    19. Changes to These Terms

    We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. We will notify you of material changes by push notification or email at least 14 days before the changes take effect. Your continued use of Prizely after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our Services.

    20. Contact and Complaints

    For questions about these Terms, to exercise your rights, or to make a complaint, please contact us:

    Email: support@prizelyapp.com

    Registered office: Field Road, London, England, W6 8HS

    Company number: 17177915, registered in England and Wales

    We aim to respond to all enquiries within 5 business days. If you are not satisfied with our response, you may contact: